Thank you for choosing Aura Divers for your diver training. Oman hosts some of the best temperate water dive sites in the world, and at Aura Divers, you will be trained by some of the top dive professionals in the country.

Terms and Conditions include: Booking Conditions; Refund & Cancellation Policy; Course Conditions. Please take the time to read, and if you need any clarification, please do not hesitate to ask our staff. Aura Divers reserves the right to change these conditions from time to time and make changes to our services or any promotion or charges relating to the services at any time.

Cancellation Policy:

For cancellations notified 30 days or more prior to the activity start date, Aura Divers will provide a full refund minus a 10% booking fee.

For cancellations notified between 10 – 25 days prior to the activity start date, Aura Divers will provide a 50% refund.

For cancellations notified less than 10 days prior to the activity start date, no refund will be offered.

If you do not attend at the agreed date, time, and place, you may not be entitled to any refund. We reserve the right, when necessary, to alter routes, vehicles/vessels, and times.

Bookings Policy:

Minimum numbers are required for all trips and courses. Aura Divers will endeavor to meet our required minimum numbers; if, however, we do not meet minimum numbers, you will be offered a full refund or an alternative date.

If an activity or course is cancelled for any reason, including for safety reasons or unsuitable weather conditions, this will be at the discretion of the dive instructor and/or divemaster. We will endeavor to notify you as soon as possible; you will be offered a full refund or an alternative date.

All divers, certified and uncertified, will be required to complete and sign a Liability Release and Assumption of Risk Agreement, RSTC Medical Statement, as well as a Standard Safe Diving Practices Statement of Understanding. Failure to complete these forms will result in you not being able to take part in any diving activities.

If you are a certified diver, you will be required to produce your certification card prior to the activity/course commencing. Failure to do so will result in you not being able to take part in any diving activities. If you have lost your certification card, please contact us prior to booking.

If it has been over 12 months since your last dive, we may request you complete a SCUBA Refresher prior to your trip or course. Please contact us to discuss your requirements.

Dive Course Specific Policy:

You have 12 months from the start date of the original course booked to complete your course. Refunds on courses follow our standard cancellation and booking policy as outlined above minus any consumables that have been supplied prior to the commencement of the course (e.g., e-learning pass, textbooks, etc.). Consumable costs are as follows:

  • Open Water – 100 OMR
  • Advanced & Rescue – 100 OMR
  • Specialties – 50 OMR

All students completing PADI courses MUST complete an RSTC Medical Statement PRIOR to the commencement of the course. Any student who answers YES to having ANY of the medical conditions on the RSTC Medical Statement MUST obtain a physician clearance prior to commencement of the course. Please note that a signature can be obtained from any private clinic around Muscat.

No refunds will be offered for students who change their mind about continuing with the course once they have started the confined water sessions. This policy is in place due to the costs associated with transportation, permits, and logistical arrangements specific to our island-based confined water training.

Medical Cancellations and Refunds:

If a student is unable to continue their course due to a medical condition, such as an injury or illness, they may cancel and request a refund under the following conditions:

  • Medical Documentation: A medical certificate or written statement from a licensed doctor must be provided to confirm the injury or illness.
  • Refund Process: In the event of a medical cancellation, the student will be eligible for a refund based on completed course modules, minus any non-refundable consumable fees (e.g., e-learning, textbooks).
  • Bank Charges: Bank charges related to the refund will be borne by the customer. This includes any fees incurred during the refund process and will be deducted from the total refund amount.
  • Course Resumption: If the student intends to resume the course once they have recovered, Aura Divers will make reasonable efforts to accommodate their return, subject to availability and course schedule. However, no refund will be issued if the student chooses not to return and cancels the course altogether.

Course Transfer Policy:

From time to time, students are unable to complete courses for various reasons beyond the control of Aura Divers. Aura Divers will endeavor to accommodate customers finishing unused portions of a course at minimal costs.

PLEASE NOTE: Deposits on courses, as outlined above, are NON-REFUNDABLE.

  • Course cancellation after commencement: There will be no refund, but if possible, Aura Divers will transfer you to another course on a later date. To cancel boat dives on courses, we will need 24 hours’ notice. If another boat dive needs to be booked to complete the course, and 24 hours’ notice was not given, the additional boat dive(s) must be paid for by the student. This is because Aura Divers will have already been invoiced for the unused dives.
  • Course transfer fee:
    • Transfer after course commencement – 30 OMR
    • Transfer within 10 days of commencement – 50% of your course fee
    • Transfer before 10 days of commencement – 30 OMR
    • Cancellation within 10 days of commencement – NO REFUND.

In the interests of health and safety, any student found to be unfit (ill or hungover) on training days will have their course postponed and will incur a 30 OMR transfer fee. If a student is found to not understand the course content for language barrier reasons, please be aware that your instructor reserves the right to stop your course and suggest a different method of course delivery, which may include private tuition. Failure to understand course content can lead to dangerous situations for students and staff members involved.

Due to circumstances beyond the control of Aura Divers, we may need to postpone the course you are booked in for. This is usually due to students transferring to other courses, weather, or if the instructor falls ill or is otherwise unable to make the course. We will try everything we can to make this a last resort, but if this happens, we will reschedule you to the closest possible convenient date on which the booked-on course is conducted again, and there will be no charge.

Insurance:

All passengers are strongly advised to purchase a comprehensive Travel Insurance policy, Dive Insurance Policy, or have any other insurance policy that covers:

  • Trip Cancellation
  • Lost/damaged personal belongings or equipment, due to any reason, and
  • Evacuation and Medical cover for SCUBA Diving

Note: In a medical emergency, any evacuation, vessel relocation, or medical expenses are the financial responsibility of that passenger.

Gift Voucher Policy:

Gift cards and vouchers are treated as cash and cannot be replaced if lost or stolen. Gift Cards/Vouchers may only be used for purchases at Aura Divers and cannot be returned or exchanged for cash. Gift Vouchers cannot be used to purchase gift vouchers. Gift Vouchers must be used within 12 months of purchase.

Student Agreement:

You’ve paid your deposit/course fee, you have your manuals, and now you need to complete a few things before coming to the first day/night of your course:

  • All courses must be paid for in full by or on the course start date.
  • Read your course manual and/or eLearning.
  • Answer all relevant knowledge reviews prior to your theory session.
  • Check with staff if you do not know which ones to do. Failure to do so will result in transferring your course, as this is unfair to other students who have taken the time to complete their work. A course transfer fee applies.
  • Fill out all forms, including the medical form sent with your e-learning course.